Policies


RETURNS & EXCHANGES

At this time, we are not accepting returns or exchanges; all sales are final.  If you have any questions or concerns prior to purchasing, please email us at hello@pax.la and we will get back to you as soon as we can.  

 

DAMAGES

If you receive a damaged item, please be sure to email us at hello@pax.la within 5 days of receiving the item, and include your original order number along with a photo.  We will take care of filing an insurance claim with UPS, and replace your item (for free, of course) as soon as possible.  Please do not throw away the damaged product or packaging, as this may be required for UPS claims.

 

DEFECTS

We carefully look over each piece to ensure it meets our quality standards before making it available for purchase.  All PAX ceramics are handmade with slight variation in size, finish, glaze color and texture.  However, if you feel you’ve received a defective item, please email us at hello@pax.lawith a description and photo.  We will then either replace the item or provide you with a credit.  Shipping for a replacement of a defective item is complimentary.